Returns and delivery

We deliver your purchases worldwide. Depending upon your location, the time that delivery will take for your purchase to reach you may vary. Nevertheless, we use the quickest courier to reach you for the earliest possible.

Please note that some products will be dispatched up to 5 days after receiving payment.

To request a return, please email help@alexanderkraft.com, using the subject matter ‘returns’, and quoting your order number in the body of the email, informing us of the reason why you would like to return your order.

To exchange an item, please email help@alexanderkraft.com, using the subject matter ‘exchange’, and including your order number in the body of the email. Please specify the new size you require; we will then be able to confirm whether the exchange can be arranged or not.

Goods must be returned within fourteen days from the date that your order is received, in the original packaging and in original condition. If fourteen days have passed since the date that your order was placed, we will be unable to offer a refund or exchange. We will organise the collection from your shipping address, free of charge.

If you want to exchange an item, there won’t be any charges to exchange items for a different size, however all exchanges are based on stock availability.

If you want to return us your purchase and get a refund, we will refund the payment onto your payment card once all returned goods have been safely received.

We will only fulfil an exchange/refund if the item is returned in its original packaging and in original condition.

We accept Visa, MasterCard, American Express, Maestro and JCB cards.

Payment will be taken at the time the order is placed.