Terms and conditions

DELIVERY POLICY

Alexander Kraft Monte Carlo works to deliver your purchases worldwide. We offer a choice of courier methods possible to unite and delight you with your purchases but delivery times may vary by location. For delivery costs, please select your destination on the check-out page.

Due to international trading agreements and local customs restrictions, we may be unable to ship certain items to your location.

All orders are subject to acceptance and availability.

We reserve the right not to accept your order for any reason to anyone at any time at our sole discretion. We will not be liable to you or any third party by refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Evert effort is made to make sure details on our website are accurate, however, we may discover an error in the pricing of products, in which case we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we will refund the full amount as soon as we are able.

Christmas time disclaimer

Please order by the below date to receive your order for December 24th:

Monday December 18th for Europe
Friday December 15th for US/Canada
Tuesday December 12th for the rest of the world

As transport is handled by a third party, we cannot be held responsible for delays from the time of the pick-up by the carrier or due to customs clearance.

 

RETURNS & REFUNDS POLICY

What is your returns policy?

If you wish to return your purchase for a refund you must notify us within 14 days of the date your order was delivered. If you wish to receive the returned item in another size or colour, we advise you to re-purchase the new article.

Email us at [email protected] and we shall make the arrangements.

Please note, in some instances, we are unable to offer refunds or exchanges. This includes personalised and perishable products, as well as products that have had their protective seals or strips removed or damaged. This also includes underwear, Made-To-Order products and magazines and books. This does not affect your statutory rights.

Will shipping fees be refunded on return?

Shipping fees will be excluded from your refund. There is also a restocking fee per order.

Will taxes & duties be refunded on return?

We are only able to refund the European VAT charged for the returned items at the checkout, unfortunately, we won’t be able to refund any tax or duties charged by local governments at the customs clearance. Certain countries operate schemes to reclaim any local tax and duties if you return goods and will require a specific application by yourself to your local government or authority. We are unable to assist in you reclaiming any local tax or duties.

How do I prepare my package for a return?

You can send your items back in any safe and secure sealed package, but the items must be protected and therefore undamaged upon return to us. Ideally, the package is returned in the box that it was sent in. Note any return that is not sent in a secure and sealed package, with the garment received in a new and unused condition, with its original packaging, will result in the return being refused and the package/s sent back.

Please note that items need to be returned to us via our own service. You can return them using any secure means, but we may not accept liability and are unable to refund any associated shipping costs.

When will I receive my refund?

Refunds are issued via the original payment method and will normally appear within 10 business days after the products have been received and quality checked by our operations team. Please note that delays can occur in customs clearing and these are outside of our control.

Note the refund timing also depends on the processing time of your payment provider.

PAYMENT METHODS 

We accept the following payments methods:

  • Visa
  • MasterCard
  • American Express (accepted exclusively via PayPal)
  • Visa Electron
  • PayPal
  • Apple Pay
  • Diners Club
  • Discover

Payment will be taken at the time the order is placed.

 

SALE

Please note that on discounted items (including but not limited to items the prices of which were reduced during sales periods, items benefitting from special reduction codes and/offers etc.), all sales are final and no returns & refunds are possible

New client offer

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on your first order

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